Half an hour on hold (could have been worse)

They have "raised a fault on my account" and I should "wait 48 hours and try again"

The phone menu system was pretty hostile to people needing to speak to a human. One of the worst I've witnessed.

@ghostdancer essentially, my medical records are in the wind. Likely because I haven't been to the doctor's since I was in infants school.

@basil Be careful, if the system loses you it can be a whole mess. I recall a person in Spain, was declared dead and had lots of problems to be "resurrected" and to restore all the records was a real nightmare from National identity card to Driving license, insurances, healthcare , ...

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